Customer Credit Review / Update (27.10) is the program that allows your Collection resource to document their calls. In this program, transaction comments can be associated with the invoice in question. These comments will print on the accounts receivable aging. Once the invoice is paid or written off, the invoice and the comments associated with the invoice will drop off the aging.
Using the aging as the primary collection tool in the database, the Credit and Collections manager can immediately zero in on the problematic customer invoices.
Decrease your Days Sales Outstanding and increase your cash flow.
Andy Vitullo
Principal, Logan Consulting